Last Updated: November 2025

At Unus Pluribis, we are dedicated to ensuring you are completely satisfied with your purchase.
This Return and Refund Policy outlines the conditions for returns, exchanges, and refunds.

  1. Returns
    We accept returns within 7 days of delivery, provided that:
  • The item is unused, unopened, and in its original packaging.
  • Proof of purchase (receipt or order number) is provided.
  • The product is not listed as a non-returnable item (e.g., opened food containers, used kitchenware, or hygiene-related items).
  1. Non-Returnable Items

The following cannot be returned or exchanged:

  • Used, installed, or damaged items after delivery.
  • Custom-made or special-order products.
  • Items purchased on clearance or marked “final sale.”
  1. Returns Due to Damage or Error

If an item arrives damaged or incorrect, please notify us within 48 hours of delivery via [email protected] or 0816 344 2349.
We may request photo evidence to process your claim quickly.
Once approved, we will arrange a replacement or full refund at no extra cost.

  1. Refunds
  • Approved refunds will be processed within 7–14 business days after we receive and inspect the returned item.
  • Refunds are made to the original payment method used during purchase.
  • Shipping fees are non-refundable unless the return is due to our error.
  1. Exchanges

If you wish to exchange an item for a different model or color, please contact us within 7 days.
Exchanges are subject to stock availability and inspection of the returned product.

  1. Return Shipping
  • Customers are responsible for return shipping costs, except in cases of damaged or incorrect items.
  • We recommend using a reliable courier service with tracking for your returns.
  1. Contact Us for Returns

📍 Address: 153, Obafemi Awolowo Way, Ikeja, Lagos
📞 Phone: +234 816 344 2349
📧 Email: [email protected]